You will automatically receive your tracking link by e-mail as soon as your order has been packed and handed over to DHL. Please also check your spam folder if you cannot find the message.

For most destinations, economy shipping via DHL typically takes around 2–4 business days, while express shipping via DHL Express is usually around 1–2 business days. These time frames are indicative and can vary depending on the destination country and customs processing.

We currently ship with DHL only and offer standard DHL services as well as DHL Express. The specific service used for your order is shown in your order or shipping confirmation.

We offer standard DHL parcel services as well as DHL Economy and DHL Express options, and for small or lightweight international shipments we may use DHL Warenpost International where appropriate. The available services and prices are shown during the ordering process or in your order confirmation; any customs duties or import fees are not included and may be charged separately by local authorities.

Whether a minimum order value or specific promotions for first-time customers apply depends on our current commercial conditions. The binding information is what you see in the shop and in your quotation and order confirmation.

We currently accept credit card payments, Google Pay, classic bank transfer, direct bank transfer and selected cryptocurrencies. Supported cryptocurrencies are BTC, ETH, USDT (Tether) and XRP.

We ship to various countries as far as legally permissible and as supported by DHL for the selected service. Any customs duties, taxes or import restrictions are determined by local law, must be handled by the recipient and may affect delivery times, especially for non-EU countries.

Our peptides are available in defined purity grades, which are specified in the product description or quotation. The actual purity of a given batch is documented in the Certificate of Analysis (CoA) that is supplied with the product or provided on request.

No. Our products are intended strictly for laboratory and research use only and are not designed or approved for use in or on humans or animals. They must not be used as medicinal products, dietary supplements, food or cosmetic products, and it is the customer’s responsibility to comply with all applicable regulations.

No. We do not provide any dosing, application or therapy recommendations. The planning and execution of experiments, including any handling or preparation of the products, is the sole responsibility of appropriately qualified professionals.

We provide technical information and specifications for our products, as well as general overviews of available peptide formats where appropriate. However, we do not offer individual medical advice or recommendations for specific applications, indications or treatment decisions.

You can reach us via WhatsApp at +49 1590 4950209 from Monday to Friday, 9:00–18:00 CET. This is currently our primary contact channel for customer inquiries.